If a customer complains about a drinking water characteristic, what is the operator's first step?

When a customer raises a concern about a characteristic of drinking water, the operator's primary responsibility is to investigate the issue immediately. This step is vital because it allows the operator to gather firsthand information about the complaint, assess the situation, and determine whether there is a legitimate problem that could affect water safety or quality.

Prompt investigation demonstrates a commitment to addressing customer concerns and ensures that any potential issues are resolved quickly to maintain public health and confidence in the water system. By investigating right away, the operator can observe the water's condition, conduct necessary tests, and consult relevant safety standards, which might not only clarify the situation but also help in diagnosing the cause of the complaint if it is valid.

Taking immediate action also allows for a timely response, which is essential in ensuring that the water system maintains compliance with safety regulations and standards, ultimately protecting public health. This proactive approach is preferable to delaying action or dismissing the complaint without verification, as doing so could lead to potential health risks should the issue be confirmed.